Refund and Return Policy
Last updated: 5 September 2026 · Part of the Terms of Service, Section 8.
The policy
All sales are final and are considered delivered at the point of sale, because the costs of producing your deliverables are irreversibly incurred the moment you engage the service. There are no returns on digital deliverables and no refunds for change of mind.
Why
Every QualifyReady package is custom-generated from the reports you upload. Reading eight files line by line, matching accounts across bureaus, and drafting letters, a plan and a tracker for your specific items happens immediately on purchase and cannot be undone or resold. The e-books are digital publications that are delivered in full the moment payment clears.
You decide with the preview in front of you
For the analysis packages, you do not have to pay first. You upload your reports and see a free preview of what was found: how many items were reviewed, how many were identified for dispute, how many differ between bureaus, and how many are accurate and should be left alone. You buy with that preview on the screen, or you don't. If you choose to buy first, you upload on the confirmation page instead; either way, generation starts at purchase and the sale is final at purchase.
What is not a reason for a refund
- A credit bureau, furnisher or collector responding in a way you did not want. We prepare documents; we do not control third parties and we do not promise any outcome. See Terms, Sections 5 and 9.
- Your credit score, approval, rate, or any lender's decision.
- Deciding not to sign or mail the letters after they are delivered.
- Buying a smaller package and later wanting a larger one. Upgrade credit is available instead: the amount paid on a smaller package is credited toward a larger one within 60 days of purchase. Email support and we will apply it.
The two situations where we make it right
- We fail to deliver. If a technical failure on our side prevents delivery within the stated window (72 hours after your required uploads for analysis packages, paused while any file over 250 pages or 25 MB is held for a manual read and you have been told so; minutes for e-books), email us and we will either deliver or refund in full. Your choice.
- A deliverable is materially defective. If a package was generated from the wrong uploaded report, is missing a document, or a file will not open, email us within 7 days of delivery and we will regenerate it at no charge. That is a correction, not a refund.
Chargebacks
Please contact us before contacting your card issuer. Every purchase is preceded by this policy, the Terms, and (for analysis packages) the free preview, and we keep the record of each. A chargeback filed on a delivered, non-defective order will be contested with that record.
How to reach us
support@qualifyready.com, subject line "Order" and your order number. A person replies within one business day, Monday to Friday. Mailing address: My Castle Tek LLC, 7901 4th Street N, Suite 300, St. Petersburg, FL 33702.